Effective Communication: Managing Anger in Conversations
The Importance of Calmness
Benny emphasizes the significance of maintaining calmness during heated conversations. “I’m going to try to calm it down. Why do we want to be in a situation where we’re angry about something?” he notes. This approach highlights the necessity of addressing disagreements without escalating emotions.
Assertiveness in Communication
While promoting calm discussions is vital, Benny also stresses the importance of asserting one’s position. He advocates for a balanced conversation approach: “I think you listen, you say, and I like you – Well, sometimes I say, ‘Don’t get it there. Let’s talk about this.’” This underscores the necessity of both expression and empathetic listening in dialogues.
The Role of Physical Touch
Adding a personal touch can often help in diffusing tense situations. Benny remarks that gentle physical contact can ease conversations: “You can either hold their hands while you tell them, or hug them while you tell them.” This highlights how physical touch can foster connection and openness during discussions.
Collaborative Solutions
After expressing feelings and thoughts, Benny advises collaborating towards a resolution: “Talk to them first, then after they tell them, ‘It’s okay, here’s what I think,’ you can work together in such a simple way.” This partnership approach can lead to constructive outcomes, ensuring both parties feel heard and understood.